Privacy Policy

1. Introduction

Commonware, Inc. ("Commonware," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website commonware.com (the "Site"), make a purchase, or interact with us in any way.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you use our Site.

Information You Provide

• Name, email address, phone number, and mailing address when you create an account or place an order
• Payment information (credit card number, billing address) when you make a purchase
• Communications you send to us via email, contact forms, or social media
• Product reviews, survey responses, and contest entries
• Size preferences and wishlist items stored in your account

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our Site
• Shopping behavior, including items viewed and added to cart

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and payment processing
• To communicate with you about your orders, account, and customer service inquiries
• To send promotional emails and newsletters (you can opt out at any time)
• To personalize your shopping experience and recommend products
• To improve our Site, products, and services through analytics
• To detect and prevent fraud and unauthorized transactions
• To comply with legal obligations and enforce our terms of service

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. Cookies are small text files stored on your device that help us provide a better experience.

Types of Cookies We Use

• Essential cookies: Required for the Site to function properly (e.g., shopping cart, authentication)
• Analytics cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Preference cookies: Remember your settings and preferences for future visits

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

5. Third-Party Services

We share your information with third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

• Payment processors: Stripe and PayPal process payment transactions securely
• Shipping carriers: USPS, UPS, and FedEx receive your shipping address to deliver orders
• Email service: We use Klaviyo to send transactional and marketing emails
• Analytics: Google Analytics helps us understand Site usage patterns

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers, PCI-DSS compliant payment processing, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, commonly used format
• Restriction: Request that we limit how we use your data

To exercise any of these rights, contact us at privacy@commonware.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Order data is retained for a minimum of 7 years for tax and legal compliance purposes. You may request account deletion at any time by contacting us.

9. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: